Returns, Refunds & Money Back Guarantee

My policy

I believe in doing the right thing by people. Please get in touch with me using the contact page if you're not happy with your product.

30 day Money Back Guarantee

If you're not happy with your product for any reason, even if you've started using it, let me know via the contact page, detailing your order number and the product you're not satisfied with. I will let you know your options for getting your money back and, if and when appropriate, process your refund.

I'm sure you hate waste as much as I do, so I'll let you know of some good options for disposing of your product if you are not required to return it, which may include donating it to charity, recycling or sharing with a neighbour.

Returns

Our returns policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the contact page.

Sale items

Unfortunately some sale items cannot be refunded. If your sale item cannot be refunded, this will be clearly stated on the product page prior to your purchase.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email using the contact page. You will need to return your item to the returns address given in your delivery package and a new item will be posted out upon receipt of the original item. Subject to availability of the item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to the returns address given in your delivery package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items of value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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